This policy applies to:

• Riders (clients/passengers)
• Drivers
• Website visitors
• Users who contact support

1. Account and Profile Information

We collect information you provide when creating or managing an account, including:

• Full name
• Email address
• Phone number
• Encrypted password
• Profile photo
• Account role (rider, driver, admin)
• Verification status and account activity status

2. Driver Verification and Vehicle Information

For drivers, we may collect additional data, including:

• Date of birth
• Emergency contact name and phone number
• License number and license expiry
• License photo
• Vehicle make, model, year, plate number, and color
• Vehicle photo
• Insurance number, insurance expiry, and insurance photo
• Driver approval status, rating, and trip totals

3. Location and Trip Information

To provide ride services, we collect:

• Pickup and drop-off coordinates and addresses
• Live location (driver and rider, depending on app usage and permissions)
• Route and trip status (pending, accepted, in progress, completed, canceled)
• Timestamps for ride creation, start, and completion
• Saved addresses and labels

4. Payment and Financial Information

We collect and process payment-related information, including:

• Payment method type (for example, card or cash)
• Fare estimates and final fares
• Platform fee, commission, and driver payout amounts
• Wallet balances and wallet transaction records (for drivers)
• Payout cycle records and payment references
• Payment processor transaction identifiers (for example, payment intent IDs)

*Card processing is handled by third-party payment processors. We do not store full card numbers or card security codes on our servers.

5. Communications and Support Data

We may collect:

• In-app ride chat messages between riders and drivers
• OTP/verification code events
• Support communications and issue reports
• Push notification tokens

6. Device and Technical Information

We may collect:

• Device type and OS information
• App version and diagnostic logs
• IP address and network metadata
• Authentication/session tokens

Depending on your device and role (rider or driver), the apps may request:

• Location permissions (coarse/fine) to match riders and drivers, navigation, and trip operations
• Background location (driver app) while online or during active trips
• Camera permission to capture profile or required verification photos
• Photo/media access to upload profile, vehicle, insurance, and license images
• Push notification permission for ride status and account alerts
• Microphone access if audio communication features are enabled in your app version

You can control permissions in your device settings. Some features may not function correctly if certain permissions are denied.

We use personal information to:

• Create and manage user accounts
• Verify identities and driver eligibility
• Match riders with nearby drivers
• Provide routing, trip tracking, and fare calculation
• Process payments, commissions, and driver payouts
• Send ride updates, security alerts, and support communications
• Maintain platform safety, detect fraud, and investigate misuse
• Enforce our terms and comply with legal obligations
• Improve app performance, reliability, and user experience

Where required by law, we process personal information based on one or more of the following:

• Performance of a contract (providing ride services)
• Legitimate interests (safety, fraud prevention, product improvement)
• Consent (for specific permissions and optional communications)
• Legal obligations (financial records, compliance, law enforcement requests)

We may share data in the following cases:

A. Between Riders and Drivers

To complete rides, we share limited trip-related information, such as:

• Names and profile information
• Pickup and drop-off details
• Live trip status and location context needed for service delivery

B. Service Providers and Partners

We may share information with trusted vendors that help us operate the platform, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Mapping/geolocation providers
• Push notification and email delivery providers
• Media storage providers
• Analytics, monitoring, and security vendors

These parties process data on our behalf under contractual or legal safeguards.

C. Legal and Safety Disclosures

We may disclose data when necessary to:

• Comply with law, court orders, or valid legal process
• Protect users, the public, or WadadliWheels from harm, fraud, or abuse
• Enforce our legal rights and terms

D. Business Transfers

If WadadliWheels is involved in a merger, acquisition, financing, or asset sale, data may be transferred as part of that transaction, subject to applicable law.

We retain personal information only as long as necessary for the purposes described in this policy, including:

• While your account is active
• For operational, safety, dispute, and fraud-prevention needs
• To satisfy legal, tax, accounting, and regulatory requirements

When data is no longer needed, we delete or anonymize it where practical and legally permitted.

We implement administrative, technical, and organizational safeguards, including:

• Password hashing
• Access controls and role-based restrictions
• Encryption in transit where supported
• Monitoring and logging for abuse prevention

No platform can guarantee absolute security, but we work continuously to protect your information.

Your data may be processed or stored in countries outside your home jurisdiction where our vendors or infrastructure operate. Where required, we use safeguards appropriate under applicable law.

Depending on your location and applicable laws, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account or certain data
• Object to or restrict specific processing
• Withdraw consent where processing is based on consent
• Request a copy of your data (data portability, where applicable)

To make a request, contact us using the details in the Contact Us section.

Our website may use cookies or similar technologies for security, functionality, analytics, and performance. You can manage cookie preferences through your browser settings.

WadadliWheels is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with data, contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and provide notice through the app, website, or other appropriate channels.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, contact:

WadadliWheels Support

• Email: support@wadadliwheels.com
• Website: https://wadadliwheels.com